RETURN POLICY & PROCESS

Return Policy

We hope that you will love our products, but we understand that sometimes things just don't work out.  We strive to make the return process as seamless as possible.  If you aren't thrilled with your purchase, within 30 days of purchase, you can return most items for an exchange, credit, or refund as long as it's still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. Our 30 day Return Policy gives you time to decide if the product is right for you, while enabling us to sell the item in season if you decide it isn't just what you're looking for.  If you have any questions, please email us at blake@OldTownOutfitters.com


Return Process

In order to return an item purchased online, return authorization is required:

  1. Email blake@OldTownOutfitters.com and we can guide you through the process and answer any questions that you may have.

  2. All returns require a valid proof of purchase in the form of original store receipt or web invoice.  We will gladly look up lost receipts for our Rewards Members for all purchases made under their respective accounts.  Before a return can be made, we will issue you a Return Authorization Form.

  3. Returns can be made by Mail or returned to the Store.  Depending upon your situation, we can determine which approach is best for you during the authorization process.  The Return Authorization Form will have the details needed to return by mail.  We are happy to accept returns via mail for purchases made in the store or online.

  4. Upon receipt of the item and final inspection and authorization, we will then exchange the item for you, issue store credit, or refund your credit card depending upon your preference.  Shipping Fees are Non-Refundable

 

501 Main St, Longmont, CO 80501, USA

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